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Monitoring
services for desktops has been a long-ignored
demand
We provide you with remote preventive
maintenance for your desktops and laptops.
Keeping servers in full and efficient
operation is mission critical. With our server
solutions, your most stringent service-level
requirements are met with or no investment in
additional equipment or staff.
Comprehensive IT managed services means
leaving no coverage gaps. Via our SNMP
monitoring, we provide troubleshooting service
for your network and hardware devices; including
popular models of switches, routers, firewalls,
printers and UPSs.
SharePoint
connects staff with information and resources
through a simple user experience to:
- Coordinate projects, calendars,
and schedules
- Discuss ideas and review
documents or proposals
- Boosts employee productivity by
simplifying everyday business activities
- Simplifies organization-wide
access to information across disparate
systems
- Shares business data without
divulging sensitive information
- Centralizes
business-critical information to enable people
to make better-informed
decisions
SharePoint sites are dynamic and interactive
— members of the site can contribute their own
ideas and content as well as comment on or
contribute to other members.
Exchange Hosted Email Services
offers a high level of email protection,
security, and safety from loss.
- Your company’s email, using
hosted Exchange, provides Guaranteed uptime of
your email services, along with threat
protection from viruses, spam, and malware. Your
company runs on email – and we keep your email
running.
- This service includes Back Up and
provides the ability to restore individual email
messages
- Compliance requirements for data
retention are provided
- Your communications are guarded
(encrypted) and are available even during
periods of business disruption
Help
Desk support, 9-5 five days a week or 24/7,
includes but if not limited to:
- Basic “how to” questions
- Workstation troubleshooting
- Printers, Keyboards, Monitors,
Mouse, Barcode readers, etc. support
- Support for Windows based
desktops and supported applications such as
Outlook, Word, and Excel
- Network/Internet connectivity
issues
- Use of Remote Control to resolve
issues
- Output to ticketing system for
onsite or remote assistance
- Connectivity, Point Of Sale
applications, Operating System, Remote Access,
Peripherals, Spyware, Antivirus, after hours
answering service
- Server diagnostic and
troubleshooting and password resets and Active
Directory changes
- User Administration of Microsoft
Exchange or hosted e-mail applications
- Firewall troubleshooting
- Citrix server
support
The
Backup and Recovery Solution along with Managed
Services offers complete care by protecting your
data and monitors and manages your network by
including:
- Very frequent backups
- Optional off-site data
storage
- Multiple restore points
- Standby server capabilities
- File- and folder-level
restorations
- Mailbox recovery
- Replace management-intensive,
error-prone tape backups
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